"LIA has been a great benefit to the appraisal industry and I greatly appreciate all that you and your staff have done over the years and are doing on a daily basis to educate those who lean toward liability issues that can create problems for not only them, but our industry in general. Please thank everyone there for their professional service. They have always been friendly and polite and easy to deal with."
Wayne E. Holden, SRPA, Santa Barbara, CA
"We were very impressed with your company and the coverage and knowledge that you all seem to have when it comes to the appraisal business. We attended a seminar here in Missouri that Peter put on, and we are glad to be on board with you guys taking care of our E&O exposure for our appraisal business. Thanks again!!"
Brad Krantz, Appraiser, Lake Ozark, MO
"As always, I appreciate your wonderful service, and I never hesitate to recommend LIA as offering absolutely the friendliest and best support available when it comes to an appraiser's E&O insurance needs! I look forward to continuing our long time professional relationship."
Jan Brownell, Certified Residential Appraiser, CA
"I have been waiting for (the competing insurance company) to answer some basic questions, such as will my coverage be retroactive. Their insurance agent was not able to provide any information and always required to ask corporate; so one week later I'm still waiting for an answer... This is not the kind of customer service I've become accustomed to, so I would like to stay with LIA. I know the process may take a little time, but the agents at LIA have always been responsive and knowledgeable about the product they are selling."
Certified Residential Appraiser, IL
"Peter gave a great presentation at REAA. He provided the appraisers with a wealth of information. I was expecting a dry presentation because of the topic but Peter made it so interesting and informative. The feedback I heard from others was all positive. The thumb drives were a great idea rather than printouts. Thank you all for the great services you provide appraisers and others."
Sharon Nixon, Appraiser, CA
"Thank you does not express how appreciative I am for all of the support, hand holding and simply outstanding service you have provided me with throughout this journey."
Camille Zenga, Appraiser, Newton, MA
"Ivy, thank you so much for your reply and explanation. I sincerely appreciate your taking the time to email me - it's a real indication of your professionalism and the caliber of LIA overall."
Theddi Wright Chappell, Certified Residential Appraiser, UT
"Thank you so very much! We already LOVE doing business with your company!! You are all about your customers, which is exactly how we feel! Happy New Year!."
Debbie Camarota, Office Manager, NY
"Thank you so much for providing a quote. I want you to know that I used your firm based on the timeliness and professionalism you personally expressed, despite the fact that I had a lower quote from another firm. If I had more time, I would elaborate on this and I will, sometime in the near future, put together a formal letter for you...because in this industry and in this day and age, professionalism is very hard to come by and I truly do appreciate it."
LLG, Twinsburg, OH
"My relationship with LIA goes back to 1986 when I was first insured by the company. Over that period there was an instance where I was threatened with legal action. I credit LIA's competent and professional and calm approach with resolving the thing. LIA speaks our language and understands what we as appraisers face every day and stands ready to assist if there is any sort of legal challenge. I can't imagine continuing in the appraisal business without the protection offered by LIA and its wonderful staff."
John Couturier, SRA Appraiser, CA
"This has been a 22 year business association between LIA and myself; it has been of fine quality and strong support at a reasonable cost from my perspective. I especially appreciate the trustworthy answers to questions and LIA's proactive bulletins and seminars. Also, Mr. Christensen's participation in Appraiser Forum and elsewhere online."
Craig McKern, Certified Residential Appraiser, OR
"I get the best service from you and your company, year in and year out. Thanks too for the quick turnaround."
Donald Gantz, Certified Residential Appraiser, NM
"The new process was fantastic!!! So easy. Thank you!!!!"
Julia Musto, Certified Residential Appraiser, VA
"Thanks to you all for your help on this, your company (Dianne, Richard, Peter, and Amy) have all been very helpful and knowledgeable. I appreciate your time. The folks at (competitor 1) and (competitor 2) were more concerned about rushing me to sign up than about my concerns, and you were not."
Appraiser, Castaic, CA
"I have maintained my E&O insurance policy with LIA because of people like Rebecca James. She has been beyond professional in aiding me over the last few weeks to obtain all that is required to finalize my policy. She returned my emails right away and made me feel like a priority. I will continue with LIA and recommend it to my friends and colleagues because of people like Rebecca."
Appraiser, Provo, UT
"I retired as of September 29th, 2012 and am closing the business... I have enjoyed our partnership, your continued support to keep us current on changing regulations, and your commitment to appraiser education. Please close this account as of today and institute the unlimited tail policy which I understand is complimentary."
Appraiser, Canyon Lake, CA
"Thank you Rebecca! Obviously I am grateful for the quick work and deadlines, but I am also very, very pleased that someone like you is behind the front lines of my policy. This small effort that you may consider "work" on a daily basis, is a big deal to Appraisers like myself that make an effort to recommend services for other Appraisers. I often speak to many Appraisers and RE Professionals in Real Estate forums, and I will now mention LIA instead of (my current carrier) and you are a big part of it."
Terry Kennington, River Valley Appraisals, Yuba City, CA
"Thank you for your prompt response with the declaration page. I appreciate everyone's help in getting my E & O coverage in force. I feel very satisfied now that I am with a very solid company.."
Appraiser, Nevada City, CA
"(My current carrier) which I have been insured with for 15 years did not want to take the time to explain. I appreciate your response and I will complete the application and go from there. Thanks"
Appraiser, Bartlett, TN
"I want to thank you for your help with my question concerning the inclusion of the E&O Declarations page in each of my appraisals. Below you will see my response back to my client concerning this situation. This afternoon he called and said he had talked to higher persons at his company and he received permission to exempt my appraisals from including the E&O Declarations page. We are back on track with this client on my terms. Without our input I don't think I could have convinced them. Thank you again for your hard work in forwarding this to me so that I can remain protected to the level I desire."
Appraiser, Birmingham, AL
"Thank you for the information. I like to see common sense with my insurance company. I feel protected by LIA. Mahalo!"
"Hello. I just used the on line service to renew my E&O. Thank you for making it
Appraiser, San Diego, CA
"Claudia Gaglione is great!!! Straight & to the point! She uses common
sense with no bureaucratic crap or legalese! This is the type of person that I
wish ALL Attorneys could be like (& I have 3 of them in my family). She is very
easy to understand and doesn't try to scare her clients into submission like too
many insurance companies do. Please feature her regularly "
Appraiser, La Verne, CA
"Thank You Very Much, this is the kind of response and extra effort that makes your company such a standout!!"
Appraiser, Hauppauge, NY
"Thank you for your help with my application. I sincerely appreciate your speed, friendliness and professionalism,
and look forward to my renewed relationship with LIA!"
Appraiser, Carlsbad, CA
"I got a quote from one of the insurances you recommended and I took it. Thanks for all your help in trying to find me insurance,
thank you for responding to my emails each time and guiding me on what to do. I am shocked with my prior carrier, in the way they
treated me and the non-response from them, I was not expecting that. They sounded so nice before I had a claim against me. I
belong to the NCPAC, which is one of the largest organizations for appraisers around with about 2000 appraisers, I am vice president
of my chapter and I will spread the word on how good you worked with me in a time of desperation."
"I can't tell you how much I appreciate having the same representative the entire time we've been with your company
(or at least as long as I've been here 5 years). We have had a lot of trouble with the other insurance companies we work
with, so I really appreciate you always being so available and responsive."
Appraiser, Orange, CA
"How very pleasant to deal with someone who is so efficient, quick, and polite, in an era where those elements are often missing
in any business transaction."
Appraiser, West Lafayette, IN
"It's nice to deal with people who are competent! A rare quality these days."
Appraiser, Longmont, CO
"I am delighted by the prompt and courteous service I have received from you."
Appraiser, New Market, TN
"Thank you very much for your help. It has been a pleasure working with your company, compared to the other E&O carriers I have had in the past."
Appraiser, Cochran, GA
"Thank you so much for your assistance and patience in securing this very important policy."
Appraiser, Flushing, NY
"Just a quick note to Compliment LIA and its staff on the handling of my E&O policy. Generally the staff is a direct representation of
the company and you were very well represented. From the pleasant receptionist to the polite and attentive underwriter, it was a pleasure dealing
Appraiser, Metairie, LA
"Thank you so much! LIA has always been the best. It is so nice to have wonderful service from such a great company."
Appraiser, Provo, UT
"Many thanks to you and Claudia (National Claims Counsel for LIA) for helping me through that strange annoying incident."
Appraiser, Santa Rosa, CA
"First, a huge thank you to LIA for providing me representation on this matter. As soon as (Legal Counsel) became involved, the property
owner's attorney stopped making threats toward me, and (my Client's) attorney was much better at keeping me informed. Additionally,
your assigned attorney's presence at the deposition was invaluable, … I truly appreciate the assistance."
Appraiser, San Diego, CA
"… I was very pleased with the efforts of the attorney assigned to my case, … He did an outstanding job and was great to work with.
I believe we had a huge advantage because (he) had knowledge and experience in real estate appraisal related lawsuits."
Appraiser, San Diego, CA
"Thank you SO MUCH for your information and words of comfort! In 23 years, I have never had an appraisal challenged and really did not know how
that feels. I appreciate your help and know that you are there for us!"
Appraiser, Anchorage, AK
"Thank you for all your help in this matter. This is the first time in all the years that I have ever needed the assistance of the E&O
company and its staff of attorneys. It has been a pleasure working with you and my E&O company on this, as you gave me assistance and the most
respect I have ever gotten from any law firm."
Appraiser, Clearwater, FL
"For 20 years I have not liked paying for E&O Insurance, because I never used it. Now, it has all paid off in the form of your opinion which
will keep me out of trouble for the next 20 years. I will continue to recommend LIA as the only provider for professional appraisal E&O Insurance."
Appraiser, Charlotte, NC
"I would like to express our appreciation to LIA and your National Claims Counsel for the support we received over the past several months.
We very much appreciate your confidence in us and the effort you put forth to fully understand the issues of the unusual case lodged against us."
Appraiser, Twin Falls, ID
"Peter has come to Washington State three times in the past 12 months to present on liability issues…
once as a fundraiser/ membership drive for our state appraiser coalition… Peter is a very knowledgeable and engaging speaker,
and while not an appraiser himself, he knows firsthand many, if not most, of the issues that appraisers from all disciplines
are facing in the current market. LIA's seminar is for all appraisers, regardless of certification level or specialization,
as liability is inherent in all of our practices… I cannot recommend Peter and LIA's Loss Prevention for Appraisers seminars enough to appraisers!"
Justin Slack, SRA
President, Appraisers' Coalition of Washington | ACOW (2011)
Chair, Education Committee, Seattle Chapter of the Appraisal Institute (2011)
"Dear Robert, thank you so much for taking the time out of your busy schedule to come and speak to our Appraiser group.
The seminar that you put on for us with Claudia Gaglione was engaging and educational. The two of you are a great team! Several
of our members told us that they thoroughly enjoyed the class. We hope that the exposure has brought more appraiser clients to
LIA even though we realize that is not the purpose of the class. I'm proud to have LIA as my insurer and the session made me
even more confident that I'm insured by an amazingly knowledgeable and capable group of people. Thanks again on behalf of REAA
North Bay. We look forward to inviting you back."
Appraiser, Sebastopol, CA
"I wanted to let you know Claudia and Robert gave a wonderful presentation in Petaluma, CA yesterday really enjoyed the clarity,
knowledge and guidance they gave the class."
Appraiser, San Anselmo, CA
"Your instructors did an excellent job in presenting the materials and explaining the pitfalls that appraisers face everyday in their
valuation practices. They cited good examples of claims and the ultimate resolutions relative to the facts and the appraisers involved. It was
a good mix of residential and commercial, which was appropriate since the audience included both types of valuers."
Appraiser, Chicago, IL
"Thank you so much for the outstanding job you did at the Cardinal Ohio Chapter's spring meeting. Our Appraisers found your presentation
to be most interesting and would like to have you back in the future."
Appraiser, Cardinal OH
"Thank you for the best seminar regarding real estate appraisal that I've been to in 32 years. It was classy, moved fast and loaded with
information from respectful presenters."
Appraiser, Denver, CO
"I thoroughly enjoyed your Loss Prevention Seminar. It was most enlightening and very relevant. The presenter gave excellent examples of the
types of cases she has been involved in as defense counsel for the appraiser and advised how some of these lawsuits could have been avoided.
Your discussions and comments were most appreciated."
Appraiser, Westminster, CO
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