Meet our Team

Robert C. Wiley

President

The Insurance partner you can Count On!

About Me

Bob has worked in the association group insurance field for over 55 years. He is licensed throughout the U.S. and has managed one of the most successful E&O programs for the Real Estate Appraisal Industry for the past 30 years.

Robert A. Wiley

Vice President

The Insurance partner you can Count On!

About Me

Robert directs our loss prevention program and has presented over 70 loss prevention seminars to real estate appraisers. He is also involved in LIA's management and marketing and has been a part of the company since 1991.

Claudia Gaglione

National Claims Counsel

The Insurance partner you can Count On!

About Me

Claudia received her Juris Doctorate from the USC Gould School of Law in 1982. Claudia has personally supervised over 8,000 claims and lawsuits filed against real estate appraisers across the country.

Paul Porter

Product Development Manager

The Insurance partner you can Count On!

About Me

Paul received his BA degree from Reed College and MBA from Harvard University. For over thirty years, he has worked exclusively in the insurance industry as a home office executive, broker and consultant.

Liza

Senior Underwriter

The Insurance partner you can Count On!

About Me

Liza began working at LIA in 1991 and co-manages the administrative, underwriting, and customer service staff. Liza enjoys traveling and spending time with family.

Dianne

Senior Underwriter

The Insurance partner you can Count On!

About Me

Dianne came to LIA in 1992. She co-manages the administrative, underwriting, and customer service staff.

Magdalena Pretorius

Risk & Claims Analyst

The Insurance partner you can Count On!

About Me

Magda is our Risk and Claims Analyst and spends her time helping our clients with coverage questions and liability concerns; she is the first point of contact when they report a claim, a possible claim, or disciplinary matter. Magda works closely with our National Counsel to ensure that issues are taken care of promptly.

Patrick

AMC Underwriter

The Insurance partner you can Count On!

About Me

Patrick worked at LIA from 1995 – 99, and came back in 2014 as an underwriter writing policies for AMCs. Patrick also handles brokerage accounts and works in a consulting capacity on commercial insurance. Patrick enjoys traveling and spending time outdoors.

Ivy

Underwriter

The Insurance partner you can Count On!

About Me

Ivy began at LIA in 2003, underwriting renewal applications, issuing quotations, mid-policy changes as well as helping customers with policy questions. Ivy enjoys spending time with family, music and fitness.

Tina

Underwriter

The Insurance partner you can Count On!

About Me

Tina has been with LIA since 2004. She reviews applications, issues quotes, and helps customers with coverage questions and needs. Tina is a big fan of camping, hiking, and spending time with family.

Dana

Underwriter

The Insurance partner you can Count On!

About Me

Dana started at LIA in 2006 and is responsible for various lines of insurance including E&O, General Liability, Cyber Security, Bonds, Workers Comp, and more. Free time is spent enjoying nature or playing bass.

Laura

Customer Service Representative

The Insurance partner you can Count On!

About Me

Laura started here in 2015. She is the customer service lead and spends a lot of her time helping appraisers with their policies and helping her team process and review applications and quotes. Laura is our resident weight lifter and loves spending time with her family and dogs.

Rachel

Customer Service Representative

The Insurance partner you can Count On!

About Me

Rachel has been with LIA since 2015. Rachel helps customers in many ways as a customer service agent, from answering phones to processing applications. Rachel enjoys creating art and visiting museums.

Navi

Customer Service Representative

The Insurance partner you can Count On!

About Me

Navi joined the team in 2019. Navi helps the team handle applications, quotes, and policies to ensure accuracy. She also assists with customer calls and as needed in other areas pertaining to customer service. Navi loves paddle boarding, hiking, camping, and drawing.

Eileen

Customer Service Representative

The Insurance partner you can Count On!

About Me

Eileen began working for LIA in 2019 and helps the team in answering phones and helping the customer service team in any capacity as needed. Eileen enjoys spending time with her family and staying active outdoors.

Rik

Customer Service Representative

The Insurance partner you can Count On!

About Me

Rik joined LIA in 2020 and helps the team handle day to day operations as needed. Rik loves walking on the beach with family and enjoys cutting hair on the side.

Cathy

Controller

The Insurance partner you can Count On!

About Me

Cathy joined LIA in 2016 and oversees accounting staff, supervises payroll and various HR issues. She also handles reporting and ensures compliance for LIA. Cathy enjoys traveling and spending time with family.

Krista

Senior Accounts Receivable

The Insurance partner you can Count On!

About Me

Krista started at LIA in 2000 and works as our Senior Accounts Receivable. Krista oversees payments and helps customers renew policies. Krista enjoys spending time with family and traveling.

Michelle

Compliance Agent

The Insurance partner you can Count On!

About Me

Michelle has been with LIA since 2007 as our Compliance Agent and as a part of our accounting team. She performs various duties in the office and helps each department in many ways. Michelle loves to spend time at the beach and crafting.

Erika

Marketing Specialist and Administrative Assistant

The Insurance partner you can Count On!

About Me

Erika joined LIA in 2019, and develops marketing content while maintaining and improving LIA’s market and brand position. Erika also assists with handling claims. Erika loves hiking and reading, but not at the same time.